The NEW VW RealDriver extended contract

[mlong1]

Chris,

I have a VW RealDRiver platinum. I have two years left or 26k miles.

Can I purchase an additional coverage to take the car to 100k miles of coverage?

Thanks,

Marcos

[sachverhalte]

I have a VW realdriver platinum warranty. Three of my tire pressure sensors have failed due to low battery. The warranty does not cover batteries. These batteries are not replaceable, so I need entirely new sensors. The VW dealer quoted three new sensors installed at the cost of $750. Has anyone had luck getting this covered under extended warranty?

[CLMims]

Call TireRack, they have the same sensors for around $100.00 each (with new stems) - the only difference is they are orange in color instead of gray...

[neu-fl-phaeton]

Hi there,
Just bought a 2004 with 65,000 miles. What would the cost be on a platinum plus contract that would take me out 4 years and 100K?
Thanks,
Al

[IalexI]

Quote, originally posted by PanEuropean »

I doubt it very, very much. I have never, ever seen an automotive warranty that is valid on any other continent than the one it was written for. I ship my motorcycle back and forth from Canada to Europe on a regular basis. I had one warranty claim (when it was new) arising from service carried out in Switzerland. Honda Canada reviewed the claim and told me that they would pay it (once) as a customer courtesy, and then they politely and firmly told me to read the warranty terms, which very specifically limited coverage to North America. I think that if you had a NEW Volkswagen (meaning, less than 2 years old), and you shipped it to Europe for temporary tourism, VW of America might do the same thing - honour a single claim, then remind you that the warranty is valid in NAR only. However, if you actually moved to Europe, I think they would - quite reasonably - decline to extend warranty coverage to you, because the warranty itself is very specific about where the coverage is valid. On a related matter - I think it is uneconomical to plan to ship a NAR Phaeton to Europe. The question came up recently in another thread, and my response was that the cost of converting the vehicle to European specifications would be far greater than the cost of purchasing a similar Phaeton in Europe. Michael

Michael, was it actually one of my threads? If not, can you point me to this thread?

Actually, the costs are quite low, as far as I know. Basically, you just need to replace the rear lights and get a couple of special permissions from the "TÜV". The costs should be less than 1000 Euro.

Greetings,
Alex

[10 year vet]

Ed,

Congrats on your purchase and welcome to the family!

Unfortunately, due to the distance between us, I cannot put a contract on your new Phaeton. This is due yto the fact that my service dept cannot see the car before buying the contract out of factory warranty.

Now your car does qualify for the VW RealDriver contract. I suggest calling around to a few local dealers and see if they are willing to sell yoiu the contract at a decent price. Below I will list my COST on the Platinum coverage to keep your dealers honest.

2yrs or 24K=$1925

3yrs or 36K=$2213

4yrs or 48K=$2913

I hope this message has helped you.

Chris


Modified by 10 year vet at 9:03 PM 8-14-2009

[legacysho]

Hi Chris,

I have a 2006 GLI with DSG with 45,000 miles on it. My basic warranty expires in 5K miles. How much am I looking at for a platinum extended warranty?

Thanks,
Ken

[brosen]

New VW OEM sensors are Orange as well

[brosen]

Buy them at Tire Rack ($87 each) + Valve ($8 each) and have your local Tire Plus store install them, the system will recognize them immediately, they are manufactured by the same vendor.

[Kiltsrock]

In your experience, is servicing of the tire sensors included in the Platinum Plan?

[neu-fl-phaeton]

Well the first go around a my local vw delear yeilded a cost of 5900 for the 4 year warranty. Looks like at this rate a road trip up to your dealership would profitable and fun. Where is your dealership located. Looks like your in PA. Also what type of strategies would you suggest I use with local dealers. My closest dealer response was a take it or leave it. After I presented her with your figures she gave me some non sense about being state regulated and they had to charge the retail price. I thanked her and told her I needed to shop around. Don't mind paying a mark up but an almost 100% one was rediculous. Thanks for your help,
Al



Modified by neu-fl-phaeton at 6:34 PM 8-24-2009

[jst2see]

Hi Chris,

I have a 2004 Phaeton with approx. 72,000 miles that is CPO, which will expire in about 3000 miles. I want to keep the car but its been in the shop enough to know I don't want the exposure of not having a warranty. It's in right now for a full air ride system replacment (hardware and module) as a result of one leaking shock. Could you please let me know what my options are for an extended warranty.

Vin#: WVWAF63D748008270

Much obliged,
Matt

[uberanalyst]

Warning: My experience shows that the Platinum RealDriver warranty for the Phaeton doesn't cover what you think it does.

First I learned that it didn't cover TPMS sensors. I was willing to accept that, since batteries wear out after 5 years.

But my latest experience has been very discouraging:

The air conditioning failed on my Phaeton, so I took it to my local VW dealer (Lindsay VW in Sterling, VA). They discovered that the refrigerant was low but couldn't find an obvious leak. So they refilled the refrigerant, added blue dye to it, and asked us to drive the car for a week and bring it back so they could find the leak. They charged us $250 for that first visit.

A week later, I brought the car back, the dealer found the leak (from the blue dye), ordered some parts, and fixed the leak. This cost another $275, which they got Fidelity Warranty Services (the insurer behind the VW RealDriver warranty) to cover.

However the warranty company refused to cover the original $250, even though it was part of the same original AC problem and repair. The company claimed that if I had left the car with the dealer, had them drive it for a week, and fixed the leak all as part of a single service visit, THEN they would have paid for everything. But because it was 2 visits, they wouldn't pay for the first one.

This is nuts! The dealer (Lindsay VW) refuses to help, since I didn't buy the extended warrantee from them, and when I spoke to the insurance company behind the warranty, they refused to change their decision.

Chris, I sure hope you're aware of how your customers are being treated.
- Dave Passmore

Modified by uberanalyst at 8:29 PM 9-16-2009

[improvius]

Quote, originally posted by uberanalyst »

Warning: My experience shows that the Platinum RealDriver warranty for the Phaeton doesn't cover what you think it does. First I learned that it didn't cover TPMS sensors. I was willing to accept that, since batteries wear out after 5 years. But my latest experience has been very discouraging: The air conditioning failed on my Phaeton, so I took it to my local VW dealer (Lindsay VW in Sterling, VA). They discovered that the refrigerant was low but couldn't find an obvious leak. So they refilled the refrigerant, added blue dye to it, and asked us to drive the car for a week and bring it back so they could find the leak. They charged us $250 for that first visit. A week later, I brought the car back, the dealer found the leak (from the blue dye), ordered some parts, and fixed the leak. This cost another $275, which they got Fidelity Warranty Services (the insurer behind the VW RealDriver warranty) to cover. However the warrantee company refused to cover the original $250, even though it was part of the same original AC problem and repair. The company claimed that if I had left the car with the dealer, had them drive it, and fixed the leak all with a single service visit, THEN they would have paid for everything. But because it was 2 visits, they wouldn't pay for the first one. This is nuts! The dealer (Lindsay VW) refuses to help, since I didn't buy the extended warrantee from them, and when I spoke to the insurance company behind the warrantee, they refused to change their decision. Chris, I sure hope you're aware of how your customers are being treated. - Dave Passmore

Small claims court?

[10 year vet]

Dave,

I will call you tomorrow, get the whole story and then go to my rep!

Please scan me the docs that you received from Lindsay to my email!

CFarnham@VWofLAnghorne.com

Chris

[ryangambrill]

Quote, originally posted by uberanalyst »

Warning: My experience shows that the Platinum RealDriver warranty for the Phaeton doesn't cover what you think it does. First I learned that it didn't cover TPMS sensors. I was willing to accept that, since batteries wear out after 5 years. But my latest experience has been very discouraging: The air conditioning failed on my Phaeton, so I took it to my local VW dealer (Lindsay VW in Sterling, VA). They discovered that the refrigerant was low but couldn't find an obvious leak. So they refilled the refrigerant, added blue dye to it, and asked us to drive the car for a week and bring it back so they could find the leak. They charged us $250 for that first visit. A week later, I brought the car back, the dealer found the leak (from the blue dye), ordered some parts, and fixed the leak. This cost another $275, which they got Fidelity Warranty Services (the insurer behind the VW RealDriver warranty) to cover. However the warranty company refused to cover the original $250, even though it was part of the same original AC problem and repair. The company claimed that if I had left the car with the dealer, had them drive it for a week, and fixed the leak all as part of a single service visit, THEN they would have paid for everything. But because it was 2 visits, they wouldn't pay for the first one. This is nuts! The dealer (Lindsay VW) refuses to help, since I didn't buy the extended warrantee from them, and when I spoke to the insurance company behind the warranty, they refused to change their decision. Chris, I sure hope you're aware of how your customers are being treated. - Dave Passmore Modified by uberanalyst at 8:29 PM 9-16-2009

To the other people with VW Real Driver contracts. Is this common? I am considering a Phaeton and buying a VW Real Driver service contract, but this makes me think twice.

[uberanalyst]

Quote, originally posted by 10 year vet »

Dave, I will call you tomorrow, get the whole story and then go to my rep! Please scan me the docs that you received from Lindsay to my email! CFarnham@VWofLAnghorne.com Chris

Chris, please check your email -- I've sent you the scanned documents. We appreciate any help you can provide.
Thanks,
- Dave

[TheCheeta]

Chris,

I have an '07 Passat Lux, Auto, at JUST under 50K miles. What is the best way for me to get a quote from you? Thanks!

[10 year vet]

TheCheeta

Thank you for the oppotunity to help you w/ your automotive needs and the
chance to EARN your business!

Here are the quotes on the Platinum plan
w/ a std $100 deductible.

One time charge of $40 to ever transfer

One time charge of $50 to cancel and get pro-rated $$$ back to you!

Should you want a $50 deductible, please add an additional $230 to any of
these quotes!

Please note that this contract starts from the day you sign up and the
miles
are on top of what you allready have xxx +

These quotes are vaild until you hit 49999 miles or the end of the year!

2yrs or 24K=$1655 + 6% pa tax

3yrs or 36K=$2002 + 6% pa tax

4yrs or 48K=$2536 + 6% pa tax

4yrs or 60K=$2980 + 6% pa tax

5yrs or 60K=$3030 + 6% pa tax

The Gold covers:
Engine
>>> Transmission
>>> Drive axel
>>> Steering
>>> Brakes
>>> A/C
>>> Front Suspension
>>> Electrical
>>>
>>>
>>> The Gold Plus covers all of Gold plus:
>>> Cooling System
>>> Fuel System
>>> A/C system
>>> Steering
>>> Front Suspension
>>> Rear suspension
>>> Electrical
>>>
>>> The Platinum covers all that and the rest of the entire car w/ the
>>> exception
>>> of this:
>>> brake linings,brake drums and rotors,disc brake pads,std trans clutch
>>> components,air bags,solar powered devices,hinges, glass, lenses,sealed
>>> beams,trim moldings,door handles, lock cylinders,tires, batteries, light
>>> bulbs,upholstery, paint,bright metal,freeze plugs,heater and radiator
>>> hoses,exhaust systems,shock absorbers,audio,security or other systems
>>> not
>>> factory installed, work such as front end alignment or wheel balancing,
>>> constant velocity joint boots, safety restraint systems,cellular
>>> phones,electronis transmitting devices{except those specifically listed
>>> under silver, gold, or gold plus coverage},radar
>>> detectors,appliances,near
>>> object avoidance systemand all oither laser radar cruise control
>>> components,
>>> vinyl and convertible tops.

[Heliochrome]

Hi All,

New here and just bought a really beautiful 2006 V8. This forum has been awfully helpful to educate me on many issues.

My purchase is almost complete... I put half down and now have to choose a finance option from a couple of excellent choices. During that discussion yesterday, the Finance Manager, who is personable and seems really knowledgeable, seemed to steer me
away from the RealDriver extended warranty and toward the only other one he says VW endorses, from First Automotive.

IIRC, the issue as presented was that both contracts could only go 3 years beyond CPO coverage, but the First Automotive contract was cheaper and more comprehensive. After reading here that RealDriver could go out 7 years, I am rather confused.

The matter of Certified Pre-Owned is also still a mystery to me. I have no reason to doubt the sales staff, who have been nothing short of wonderful, but the car was advertised in 3 or 4 places as a CPO and I bought it as such - in fact, it is WHY I went for this vehicle. But at purchase, the dealer then gave me the option to pay about $2,000 for "the CPO warranty", which they insist is different from the car being Certified Pre-Owned. I was a little surprised, because I had previously looked at Mercedes, Lexus and Acura, and I'm pretty certain that in those car lines once a car is certified as pre-owned for marketing purposes, it automatically comes with an extended warranty.

I'm a little dismayed to be paying $2K, plus about another $2K-4K for an extension warranty. But I wouldn't skip this coverage on a car that is so expensive to repair. Is this the experience that everyone here has had?

Many thanks.

[taftob]

Hello Chris I just bought a 2005 Phaeton 66k miles. Is it possible to get an extended warranty even though it is out of warranty or must the car still be in warranty?

[ryangambrill]

Chris-

Can you please clarify two things?

1. What is the difference in coverage between VW CPO & VW Real Driver?
2. You stated that the vehicle must be currently covered by the manufacturer warranty to be eligible for VW Real Driver. If the original factory 4/50k has expired but the car is currently covered by VW CPO, is this considered "currently covered by manufacturer"? Therefore eligible for VW Real Driver?

Thanks,

Ryan

[10 year vet]

Congrats on your purchase and welcome to the family!

I am sorry for the delay in writing!

Allthough your Phaeton DOES qulaify for a VW RealDriver contract, unfortunately, I cannot put the contract on it.

You would have to take it to your local dealer and have their service dept give the car a clean bill of health so as to prevent any fraud!

If you would like to call me, I would be happy to give you the plans and my cost so that you can keep your dealer honest!

Chris

215-741-4100

[10 year vet]

ALlthough I do not like to comment on anyone's personal business or dealings w/ me, I would just like to make one small post about the double charging a dealer did on a members Phaeton when going in for the AC leak.

I was able to recover approx 77% of the original bill that should have never been closed out once the claim was started!

Chris

[verdugan]

Chris,

Hello. Sent you a PM requesting a quote. Let me know if you didn't receive it.

Thank you,

Angel

[Boosted2003!]

Chris,

I was curious on how much additional 3yr/36k warranty would be for 2006 CPO Passat with 62,000 miles?

Thank you,
James

[10 year vet]

Boosted,

Due to the fact that your Passat is a CPO and has the warranty until 73999 miles OR you run out of time on the 2yr extension, I would wait until you hit that mark as not to give up free miles w/ the company.

Here are the rates for a CPO Passat{I assume a turbo}{less if a V6}
w/ the miles up to 73999

Platinum plan
$100 deductible
$1983 + 6% pa tax for 3 yrs or 36000 miles

$2517 + 6% pa tax for 4 yrs or 48000 miles.

Tiume starts the day you sign up and the miles are on top of what you allready have!

Chris

[Boosted2003!]

Thank you Chris,

I was curious are the prices the same at every dealership or do they set their own prices. Reason I ask I was quoted:

$4000 - 3yr/36k
$3000 - 2yr/24k

I noticed in this thread earlier you said your quote prices are good basis to get an idea what it would cost.

Would I need to be at your dealership to purchase this for you all to inspect the car or would that not be needed if I purchased the warranty before my CPO expired.

James


Modified by Boosted2003! at 7:13 PM 11-4-2009

[10 year vet]

prices are whatever the dealership wants to charge you!

I would like to EARN your business by giving no baloney $300 over my cost pricing!

Chris

[Boosted2003!]

Had to edit to give you a better idea of what my dealership here in Melbourne, FL.

Could I buy the warranty from you say before my CPO expires out of state?

[10 year vet]

James,

I just need approx 10 minutes of ytour time via a phone call the day or 2 before your CPO runs out to set the contract.

You can pay w/ any major CC!

As long as the CPO is in effect, no inspection is needed!

Chris

[Boosted2003!]

I am going to keep you in mind cause Ill probably need the warranty this summer the amount I drive.

[ArtWarshaw]

Hi Chris
Just wanted to refresh my memory. My CPO Phaeton will hit 73999 in the next couple of weeks. What is the price for the Platinum 4/48,000 plan?
Thanks
Art

[Rowayton]

Chris,
The Real Driver brochure states on Gold Plus and Platinum that "bags" are covered under the description of covered suspension components as well as leveling components. That language seems to imply that the suspension struts and their controllers, pumps, and dryers are covered as they incorporate 'bags' and are an integral part of the Phaeton's leveling system. They are not really shock absorbers in the true sense of a part description and as we all know - shocks are a normal wear and tear item and not covered. The brochure was most likely written in the fog of "your mileage may differ" sales rhetoric by insurance people but what does the suspension warrantee at the Gold Plus and Platinum level actually cover if and when a visit to one's service writer is necessary?
Ron

Under the terms of the Real Driver Gold or Platinum coverage - what are "bags" and where are they if not part of the suspension struts?


Modified by Rowayton at 7:33 AM 11-12-2009

[invisiblewave]

Art, I don't think you can get a 4 year/48k with that mileage. When I bought my 4 year plan last week, the dealer told me that if I'd had another 5k on the car, the most I would have been able to buy would have been 2/24k. That would make the cutoff 68k miles.